Last Updated: [27/11/25]

At TVNado, we strive to provide high-quality IPTV services. Because our product is digital and instantly delivered, this Refund Policy explains when refunds may or may not be granted.

1. General Refund Policy

By purchasing any subscription from TVNado, you acknowledge and agree that:

📌 All sales are final.

📌 No refunds are given once the service is activated and delivered.

IPTV is a digital, non-returnable service. Once your account or line is generated, it cannot be reused or resold.

2. Eligibility for Refunds (Very Limited Cases)

Although refunds are not typically offered, TVNado may issue a refund only in the following cases:

2.1 Service Not Delivered

You are eligible for a refund if your IPTV service was never activated, and our support team confirms:

• No activation was completed

• No login or playlist/portal URL was provided

• You never accessed or used the service

2.2 Activation Failure

A refund may be considered if:

• We were unable to activate your service

• Technical issues on our side could not be resolved

• You never received a working subscription

2.3 Duplicate Payment

If you were accidentally charged twice, we will refund the duplicate charge upon verification.

3. Cases Not Eligible for Refunds

Refunds will not be granted if:

• Your service is already activated

• You experience issues caused by your device

• You experience issues caused by your internet connection

• Your ISP blocks IPTV (you may need a VPN)

• Channel changes occur (additions/removals)

• Temporary buffering during high traffic

• You changed your mind after purchase

• You bought the wrong subscription package

• You did not read instructions before buying

Once access is delivered, the product is considered non-refundable.

4. Free Trials

If a free trial was provided before purchasing, you acknowledge that:

• The trial demonstrates service quality

• Refund requests after full purchase will not be accepted

• Trials cannot be extended or repeated

5. Service Performance & Expectations

TVNado does not guarantee:

• 100% availability

• 100% uptime

• That every channel will work 24/7

• That channels will remain permanently available

• That all third-party servers will be flawless

IPTV relies on online streaming and third-party infrastructure.
Performance may vary based on your device, location, and internet provider.

6. How to Request a Refund (If Eligible)

If you believe you qualify for a refund under the valid cases above, please contact us at:

📧 contact@tv-nado.us

Include:

• Your name

• Your email

• Your order number

• Explanation of the issue

• Screenshots (if relevant)

We will review your request within 24–48 hours.

7. Chargebacks & Disputes

Filing a chargeback without contacting us first is considered fraudulent behavior.

If a chargeback is opened:

• Your subscription will be immediately terminated

• Your account may be permanently banned

• Evidence will be submitted to the payment processor

We encourage customers to contact us before disputing any charge.

8. Acceptance of Policy

By purchasing from TVNado, you acknowledge that you:

• Have read this Refund Policy

• Accept the conditions stated

• Agree that IPTV subscriptions are final and non-refundable